Customer Reviews & Testimonials

"Phoned Instadrain with a toilet drainage problem. Jamie arrived within 2-hours and quickly identified the problem. There was a blockage where our shared sewer line feeds into the main sewer, so the responsibility of Northumberland Water to fix. Great response, service and professionalism from Jamie."

"Excellent service from Jamie today! Had a blockage in the main pipe and he managed to unblock it and put the camera down to see where the damage is. He sorted it very quickly and did a great job! Very friendly too! Highly recommended!"

"Jamie is an absolute gent and provided a very professional service. I would highly recommend this company. Thanks"

"Jamie arrived very promptly, assured me that he would find the cause of my blocked drain (which lowered my stress levels considerably) and I am delighted that all is back to normal. The rubble was taken away the following day and it is a great relief to know that possible flooding has been averted."

"Spot on. Great service friendly and reliable. Solved our problem ASAP. Jamie a great big thank you. Would definitely recommend 👌"

"A breath of fresh air, turns up when expected, does the job and tidies up. We had a few drainage issues and we were recommended Jamie by an neighbour. Jamie identified and fixed the issues straight away. Great knowledge and a lovely helpful friendly guy. Would not hesitate to recommend him and his team."

"Jamie turned up on time and had a professional and no-rush attitude to resolving the issue, which turned out to be a little trickier than anticipated. He's a straightforward and amiable guy as well. Would recommend."

"Just had a lovely lad Jamie unblock my drains good job and very reasonable"

"Great service, Called Jamie and he came out within 15 minutes- cleared the blockage and sorted the issue straight away. Highly recommended, polite & great price! Thank You again!"

"Wow where to start?! Jamie literally saved us having to move house. We’d lived here for 8 years with many ‘experts’ swearing they’d solved the problem of sewerage smells invading. as well as unexplained turps and paint smells so powerful they nearly killed my dog. I had to get up to open windows in the middle of the night and during The Beast from the East it was that bad. Anyway, Jamie came out promptly and politely told me he was confident he knew what the problem was. He sent a quote and I accepted it and here’s the mark of the man. . . . . He’s SO HONEST he text again to apologise and say he’d sent the wrong quote in error and it was meant to be £300 cheaper! They arrived promptly on the agreed date and time, won my dog over (he’s moped ever since, he adored Jamie) and just got the job done. It was an awkward one, grade 2 listed, terrible system etc and it was done and dusted in two days. Communication was excellent, no one called me ‘darlin’ or ‘love’ and no one blasted loud music (I was home working) but kept the interruption to a minimum. They were polite, friendly and above all professional. Existing system was ripped out, grounds investigated and a new bespoke one put in. The site was tidied afterwards. It looks great. Proof of the outcome was eagerly awaited and hooray!! No smells!!!! We can stay now in our forever home without feeling poisoned and sick. I wish I could leave ten stars. HUGE THANK YOU!!!!!!!"

"Absolutely fantastic job done today by Jamie and his team. Replaced the pipe work underground, which had been causing major problems for us. Very professional and reliable, turned up as planned , complete the job and got rid of all the rubble. Would definitely recommend"

"Excellent first class service. Would highly recommend this company."

"Best in the business! Came and fixed the problem in rapid time !"

"Contacted Jamie about our blocked drain and despite him being on holiday he turned up the next day. nothing was a problem and he was fast and efficient and cleared the problem. Can 100% recommend Jamie, great guy"

"Recommed highly! Came out quickly and sorted the problem. Great service! Thankyou"

"Wonderful, professional service. Jamie was super helpful and got the job done. Highly recommend!"

"I tried and tried to unblock my main waste pipe with no joy. Jaime came out and despite it being a really bad block after several hours he fixed it. Very polite, clean and tidy and great price, highly recommend"

"I’d not hesitate to recommend Jamie to anyone needing a survey on the drains leading to/from their property. I made an appointment with him to come out and do a cctv survey and he then did a written report afterwards confirming what he discussed at the appointment. A nice approachable bloke and professional. Thanks Jamie. I wouldn’t hesitate to recommend Jamie to anyone. I booked him earlier in the year 🔝 for a CCTV survey and he was very easy to get in touch with and had great communication regarding the visit and the following report. I’ve recently had a problem with the drain from the kitchen/bathroom and he was very swift at fitting us in and came round and cleared it and flushed it to make sure all was okay. Thanks Jamie. I hope to not have any future problems but I’ll not go anywhere else. Great service and reasonable prices."

"Thank you to Jamie who came to us this morning & solved our drainage issues after we had to rearrange earlier in the week. Nothing was a problem to him despite the cold weather & sorted our blocked and backed up drains without hesitation. I’d recommend his services to anyone who needs it. Thanks again."

"Jamie was absolutely brilliant - he arrived on Sunday morning and worked tirelessly to sort out our blocked drain. He was so friendly and nothing was too much trouble - I cannot recommend Instadrain and Jamie highly enough."

"Absolutely fantastic from start to finish. Direct and thorough in the work, unrivalled level of professionalism throughout. Flood problem alleviated and future proofed."

"We had a drain which wasn't clearing, Instadrain were able to come the same day I called and cleared the blockage with no trouble. They also dug out and replaced a cracked drain. The stone flags which had to be taken up were refitted perfectly. I would highly recommend this company for their professionalism, politeness and good humour. I would definitely use them again."

"Had a drain which wasn't clearing so called Instadrain after reading so many positive reviews. Couldn't have been more satisfied with everything from first contact to the finish of the job. Not only did Jamie and Kev fix the busted drain but also discovered that the waste pipe wasn't working correctly and fixed that as well. They were very professional, friendly and explained everything that was needed to carry out the repairs and, at a very reasonable price. I would highly recommend Instadrain for any drainage issues you may have. Thanks again Jamie and Kev."

"Brilliant from start to finish no mess and good tidy job. Thank you Jamie and Kev."

"Great service - on time, efficient and good price. Jamie friendly and easy to talk to and would recommend to anyone who requires his services."

"We had a new drain fitted in the back garden, taking only a day to do so. Quality service at a good price (a few hundred pounds cheaper than Drain Doctor). Polite and good humoured guys. Would get them back if any other drains need replacing / mending. Highly recommended!"

"Came through to sunderland and fixed our drain problem in about 20minutes ,excellent service after being let down by 2 companies who didn't bother to turn up when saying they would.would recommend to anyone.thanks again."

"Fitted new drains. Just got on with the job, no mess, no bother. Excellent job."

"Jamie provides a great service-always punctual, reliable and very thorough. He is professional and courteous - we can rely on him to sort out any issues with the drains."

"Jamie (Instadrain) arrived promptly and sorted out my blocked drains quickly, efficiently and cleanly. He was friendly and helpful and the cost was extremely reasonable. I would have no hesitation in recommending him for any drain problems."

"Absolutely spot on this guy, drains at the pub I chef in were bubbling stuff all over the car park, came next day and was done within no time, great bloke, great job 👍"

"We contacted Instadrain in order to carry out a CCTV survey as we thought we had a leaking drain under our floor. Spoke to Jamie and arranged time and date, he turned up carried out an thorough CCTV survey. Very professional and absolutely charming guy. Competitive price and wouldn't hesitate to recommend him to anyone."

"Excellent service from start to finish. After arranging a quote for a blocked drain, we found the work undertaken to be of high quality,removing the blocked and broken pipe,replacing it with an up to date drainage system. After filling in the hole completing it with cement, the drive was left in its original state. We were well pleased with the job undertaken and found it to be reasonably priced considering the amount of work involved."

"Jamie arrived as planned and did a brilliant job on our blocked drain. Adding a few extra jobs to what wed arranged was not s problem to him. Would recommend him to anyone."

"Jamie came out after 5pm to a severly blocked drain, no fuss or quibble, job done quickly with no mess and was friendly throughout, hopefully never have a issue again but if I did I wouldn't look anywhere than else other than instadrain"

"Would highly recommend INSTADRAIN just used them for an emergency Jamie was here quickly offered a very polite and friendly service throughout the job he is the definition of a professional."

"Highly recommended! Jamie excavated and replaced some damaged drainage. Very professional and efficient. Thank you for carrying out a great job."

"Very pleased with the service. Jamie was able to provide quick, polite and professional service."

"My attempt at unblocking our kitchen drain had zero effect.A chap advised me to ring Jamie from Instadrain. I rang on the Friday and he called Saturday. Unfortunately my drains needed a powerflush to clear the blockage. During his visit he found that my Interceptor Trap had collapsed causing waste water to have been backing up for months.Providing my water supplier says I am liable for the repair, I will be asking Instadrain to do the job. Expecting a large bill, he only charged me a call out fee. No hesitation in recommending Instadrain to friends and associates and adding him to my list of approved contractors."

"Amazing service and even better price, called and came out 20minutes later. Very awkward block to clear but managed to get it sorted. Will definately be using again and recommending to everyone."

"Jamie from Instadrain recently carried out a external drain survey at my property and then quoted for and carried out the necessary repair works. The works were all carried out quickly, neatly and efficiently. Very professional throughout. I would have no reservations in using them again or recommending them to others"

"We recently had some work done by Jamie from Instadrain,the problem was a blocked toilet drain which could not be solved as a drain cover had been concreted over inside of an out building,the work involved removing the concrete to find the drain cover & remove the mess,also removing part of a block paved drive to access & replace a pipe that had been broken by tree roots which was causing the blockage,Jamie was very helpful & friendly,his quality of work and attention to detail was faultless,he fitted a new drain cover & re-concreted the area,he replaced the broken pipe & re-laid the blocks on the drive perfectly,we could not reccommend Jamie from Instadrain enough,he takes a pride in his work which is clearly evident in the end result."

"Professional and efficient service, solved my external drain problem in no time without any fuss or mess and with an excellent response time, I would certainly have no hesitation in recommending your services. Many thanks"

"Great prompt professional service, problem was established and fixed at short notice, communication fantastic throughout. Would definitely recommend."